The only payment method currently accepted is Paypal. This is because it is a safe and quick form of payment. Item(s) will only be dispatched after cleared payment is received. We do not currently accept cheques or postal order/banker’s draft. We will not dispatch any items that haven’t been paid for.


We offer a ‘no quibble’ 7 day money back guarantee. All requests for returns or exchanges must be made in writing, within 7 days of receipt of your items and confirmed by us in writing. Once 7 days has passed from receipt of your item your order will be assumed to be satisfactory and claims of shipment errors or requests for returns or exchanges will not be accepted. 
The item is brand new and must be returned in exactly the same condition as received - including all packaging, boxes and coverings. We will not accept any returns that have been worn, marked or damaged. The purchaser will bear the cost of postage. 
In the unlikely event that the item is faulty, we ask you to return the item complying with stipulations stated above. We will endeavour to provide a replacement item. If no replacement is in stock, you can choose to have a refund or exchange for a different item which is in stock of the same value. If no mechanical fault is found with your item, a refund will be given excluding our P&P costs. 
All our watches come with our own 3 month movement warranty to give you peace of mind excluding accidental damage. Warranty does not cover any diamonds, gems, stones or other accessory on the watch. Please retain the invoice receipt provided with the goods to validate your warranty with us.

All watches sold by SAY Sales are guaranteed to be 100% genuine brand new in the original box (unless clearly stated otherwise) with the serial numbers intact. We check all merchandise for any defects, scratches, or blemishes before it leaves our warehouse. 
Fraud will not be tolerated and we will use all the information received to prosecute fraudsters. Please be advised that we randomly mark all our items with security marks, both UV and mechanical and all serial numbers are recorded. Do not attempt to return a similar item and keep the original purchased one as legal action will be taken should this should occur. 

Items ordered after 1pm on Friday will not be sent out until Monday. We do not usually dispatch items on Saturday or Sunday. All items that we send out require a signature on delivery and we therefore cannot deliver to P.O.Boxes. Only orders from within the UK are accepted. NO EXCEPTIONS. You must allow 15 working days for delivery before a package is classified as lost.

Our prices are much lower than the high street simply because we buy from our supplier in large quantities and as an online business we can operate with a low overhead cost. Authorized dealers are not allowed to sell their watches below RRP or sell them on the internet. All our watches still come from authorized dealers and are 100% genuine. We have chosen not to be an authorized dealer so that we can offer such great prices.